Customer Service

SHOPPING; Making a purchase could not be easier. Just browse our website using the Navigation tabs on each page. When

you have found a product that you wish to order, select your size from the drop down list and add it to your shopping basket

by clicking the "Add to basket" button.

 

WEBSHOPS; All orders placed on the webshop are bespoke items once they have been embroidered with a Club badge ,

initials or a name - therefore they are non returnable. Tynllwyn Tack Shop will only refund items which have been sent in

error by ourselves.

We do not hold stock of embroidered items all the stock is plain and we only embroider the items which are placed from

orders which come through the website .

If you are unsure of sizing please call the Tynllwyn Tack Shop office where we will be happy to help. We can send out plain

samples which you can then try on to help with your ordering. We will charge a carriage fee for this service

 

PURCHASING & PAYMENT; Once you have completed your basket, proceed to the checkout by clicking the "Checkout"

button at the top of your page. You will then be asked for a few details that we need to complete your order request.

We accept all major credit & debit cards for payment. You may send your credit card information via phone, , mail or over

the Internet.

 

You will receive an order confirmation by email this will contain your unique order number, please quote your order number

in all communications.

 

If you are shopping from outside the U.K. for example North America, place your order and your credit card company will

convert the transaction to US Dollars or your own currency.

 

BACK ORDERS; If your item is not in stock, we will place on back order for you. You will always be emailed or phoned

with the option to cancel your order if you would rather not wait.

 

SHIPPING & HANDLING; For products to be delivered within the United Kingdom we will ship either by first class post or

delivery by carrier.

 

DELIVERY; Goods are not dispatched until full payment has been received. We aim to dispatch all embroidered stock

orders within 15 working days from the close date displayed on webshop pages. Non branded stock items to be dispatched

within 5 working days. Where delivery cut-off dates have been agreed with your club, school or college delivery lead times

will be clearly shown on the relevant webshop page.

 

Delivery charges as follows:

Upto £74.99 = £5.00. £75+ = Free

Standard delivery is by Royal Mail First Class to anywhere in mainland UK, for delivery outside mainland UK price

available on application.

 

Please allow up to 28 Days for delivery to non-UK addresses.

 

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Delivery & Returns

 

Returns & Exchange: Non personalized items (items with no embroidery)

Exchanges & Returns Non Bespoke items the following applies: If you find items purchased from Tynllwyn Tack shop are the wrong size we will gladly exchange them subject to the following conditions, please see below. Equally if an item is deemed not suitable it can be returned providing there is not additional embroidery or print, the returns form is completed and the following conditions are met:

• Items must be returned to us within 28 days of receipt with a completed returns form. Exchanges will only be permitted with a completed returns form. Please allow up to 14 days for your exchange, this is subject to stock availability. Where no exchange can be made a credit will be arranged.

• The product must be unused and in its original packaging with all brand labels still attached. We will only accept returned items that are clean and unused, if goods are deemed used or dirty they will be returned to you and the return postage will be charged.

• Should you wish to exchange an item you will be charged the return postage unless the exchange is due to our own error, or the product is deemed faulty, this applies to items that originally qualified for free postage.

• Tynllwyn Tack Shop strongly recommends items are returned by recorded delivery Tynllwyn tack shop DO NOT accept any responsibility for items lost or damaged in transit.

• Any items returned for refund must be accompanied by any ‘free' items included with the original order. Returns Policy: Bespoke items (Includes additional Embroidery & Printing).

 

 

Returns & Exchange: Personalized items Includes Embroidery & Printing

Exchanges & Returns: The following applies:

• A refund or exchange will only be permitted on an item with additional print or embroidery if it is deemed faulty or the exchange is due to our own error, i.e. the item received is a different size to that ordered. Return postage will be refunded in this instance. All orders placed on the webshop are bespoke items once they have been embroidered with a Club badge , initials or a name - therefore they are non returnable .We do not hold stock of embroidered items all the stock is plain and we only embroider the items which are placed from orders which come through the website .If you are unsure of sizing please call the Tynllwyn Tack Shop office where we will be happy to help. We can send out plain samples which you can then try on to help with your ordering. We will charge a carriage fee for this service

• Items must be returned to us within 28 days of receipt with a completed returns form. Exchanges will only be permitted with a completed returns form. Please allow up to 14 days for your exchange, this is subject to stock availability. Where no exchange can be made a credit will be arranged.

• We will only accept returned items that are clean and unused, if goods are deemed used or dirty they will be returned to you and the return postage will be charged.

• Tynllwyn Tack Shop strongly recommends items are returned by recorded delivery. Tynllwyn Tack Shop DO NOT accept any responsibility for items lost or damaged in transit.

Damaged Goods In Transit

• Tynllwyn Tack Shop need to be notified within 24 hours of receipt of any goods received in a damaged condition. Our carriers accept no liability for damaged goods after this time period.

Damaged Goods Through Use

•Tynllwyn Tack Shop will happily return any product damaged through use to the manufacturer. Providing the manufacturer accepts liability that there is a fault the item will be exchanged or refunded. Return postage will also be refunded.

 

TAX CHARGES; For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free

and we will deduct the VAT for you before we send out your order.

 

CREDIT CARD SECURITY; Our shopping cart use an SSL certificate with "High-grade encryption (AES-256 256 bit). All

details are held in the strictest confidence. We will process your order in the best possible way and once an order is

complete, your payment details are shredded. We know of no documented cases of credit card fraud using our shopping

system over the Internet.

 

Contacting Us: Tynllwyn Tack Shop. Bryn-y-Maen. Colwyn Bay. Conwy. LL28 5ER.

Tel. +44 (0)1492 580224 Email: tack4you@yahoo.co.uk Web: www.welshtack.com

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